Shipping policy:

All of our livestock are shipped on a next day policy, they are double bagged and sealed with oxygen before placing in to appropriately sized boxes.

Royal Mail Tracked 24 has a delivery aim of next working day, there is an option for Royal Mail Guaranteed by 1PM for an additional rate.

We will process and package any orders received before 12:00hrs the same day and aim to dispatch them the same day. If there is any delay, we will contact you and explain the reasoning why and any suitable options to rectify this.

Orders will be posted out Monday to Thursday only, we cannot guarantee deliveries will be made on a Saturday due to RM shortages.

Tracking:

All orders are dispatched via a trackable service, we will send you an automatic email which will have a Royal Mail tracking number to follow and view options for your delivery. We cannot change delivery times / addresses / names after an order has been placed so please ensure all details are correct, we will not be liable for missed deliveries.

Quality Guarantee:

At somethings-fishy we take great care and pride in our products ensuring they are packaged safely and arrive to you in the best possible condition, unfortunately mistakes and delays can happen.

When a product arrives, please ensure you open the box and inspect the goods immediately, we offer a 12 hour window from the time of delivery to notify us of any problems. If there is any damage to the packaging box, bags or physical products, please ensure these are photographed - DO NOT REFUSE DELIVERY. If a product is damaged during transit, we will post a replacement free of charge if available or issue a full refund if not. Depending on the item we may request a return using a Pre-paid return label.

If any livestock has arrived injured, deceased or dies within 24 hours, please contact us as soon as possible. We may ask for photographic proof of the animal and the tank / tank water to ensure suitability in this event, we can test your water quality FOC if a sample is posted to us. We will offer a replacement or refund if the animal dies during transport or within 24 hours of arrival providing water conditions etc are correct for the species.